1- Birthday SMS

Everyone loves getting a text message on their birthday, and your customers are no exception! Automatically sending birthday SMS to your customers with a special offer lets youbuild loyalty and trigger a salewhile saving time.

You can also use automatic SMS tooptimise your customer relationship, for example with an SMS wishing a happy new year, a happy Eid, a merry Christmas...

Example of a birthday SMS:
"Hello Mrs Hanaa, for your birthday we are giving you a €10 voucher on presentation of this SMS. See you soon."

2- Welcome SMS

You have just collected a new customer's details,don't wait! Show them right away that you care, by automatically sending a welcome SMS. The welcome SMS lets youcreate a positive first contactwith your customer and build a special relationship with them.

Example of a welcome SMS:
"Hello Mrs Hanaa, we are delighted to count you among our customers. To thank you, enjoy a 6% discount on presentation of this SMS. See you soon."

3- Reminder SMS

Your customers or patients lead busy lives, which is why they sometimes forget an appointment.Optimise your time and schedule by reducing no-showswith automatic appointment or service reminder SMS.

An appointment reminder SMS is aconvenience for your customersand lets you provide an extra service tostand out from the competition.

Example of a reminder SMS:
"Hello Mrs Hanaa, this is a reminder of our appointment this afternoon at 4:10 pm at the Rennes medical practice. See you soon."

4- Promotional SMS

As everyone knows, we all love a good deal. So share your promotions viathe most impactful channel: SMS.Send an SMS to all your contacts and even to rented contacts. Also considermaking promotions conditional on presenting the SMS so you can easily calculate your return on investment.

In addition, tomaximise your response rate, consider adding a personalised field, such as the first name, to your SMS. Finally,tie your promotions to current eventsto increase your message's recall and virality.

Example of a promotional SMS:
"Hello Mrs Hanaa, for Valentine's Day, buy a bouquet of flowers and get a scented candle free. See you soon."

5- Inactive customer follow-up SMS

Some of your customers haven't bought anything for a while? Follow up with business SMS andspark their interest again. SMS is a relevant channel toreconnectwith a customer, because it shows them you have a particular interest in them.

Example of an inactive customer follow-up SMS:
"Hello Mrs Hanaa, we miss you! Come and enjoy a 50 MAD voucher on presentation of this SMS. See you soon."

6. Informational SMS

Your shop will be closed on Tuesday,let your customers know quickly and easilyby SMS. Informational SMS is the category of business text message consideredthe most usefulby consumers.

These messages have no promotional aim but are purely informational: shop closed, change of opening hours, item out of stock or, on the contrary, a restock has just arrived…Show you are reliable by keeping your customers informed.

Example of an informational SMS:
"Hello Mrs Hanaa, please note that your shop will be closed on Wednesday and Thursday for renovation work. See you soon."

7- Loyalty SMS

Show your best customers that you care about them.Create a list of your best customers and write SMS especially for them.Thank them for being loyal customerswith a simple thank-you, along with an offer or an invitation to a special event such as a private sale.

Example of a loyalty SMS:
"Hello Mrs Hanaa, for more than a year you have been one of our most loyal customers. To thank you, we invite you to our private sale on 5 July at 8 pm, with exclusive discounts of up to 60%. See you soon."

8- Event SMS

Increase attendance at your events.Promote your events and manage registrations directly by SMS.

Invite your customers personally so theyfeel special. What's more, an SMS is easy to keep, so your customers won't need to make any effort to find the information about your event.

Example of an event SMS:
"Hello Mrs Hanaa, come to the jazz concert on Saturday evening. To book, follow this link: exemple.ma"

9- Confirmation SMS

Reassure your customersby confirming a shipment, a booking, a cancellation...A confirmation SMS shows your customers that you are paying attention to themand that they are not just customers.

 Example of a confirmation SMS:
"Hello Mrs Hanaa, we confirm that your order no. 854 has been shipped. Enjoy!"