Instagram Messaging

 Instagram Messaging

Start conversations on Instagram: improve customer satisfaction, drive engagement and boost your sales.

Messenger API for Instagram

Customers often contact brands on Instagram. Every month, millions of people start conversations with businesses on the network through public comments, direct messages and replies to posts. With Instagram messaging, consumers can message brands through their business profiles, shops and Instagram stories.

This feature gives brands opportunities to increase customer satisfaction and accelerate sales through personalised conversations. This API lets businesses manage the flow of conversations on Instagram.

Connect with the Instagram community

One billion users Send personalised messages tailored to customers' requests and needs through the Instagram messaging channel	Quality customer service With 1:1 personalisation on your customers' favourite communication channels, your responsiveness and customer satisfaction will increase.	Optimised customer journeys Use the Instagram channel to increase your brand visibility, regularly capture your customers' attention and grow your sales.