WhatsAppwill be used to:

> Send real-time alerts and notificationsusing message templates approved by WhatsApp (templates must follow the WhatsApp guidelines we have already sent you by email).

> Reply to conversationsstarted by your contacts via WhatsApp within 24 hours of the first message being sent. Allow your contact centre agents to:

·Provide fast conversational support

·Get instant feedback

·Resolve issues in one-to-one conversations

·Assist users with all their requests manually (agent via Conversations)

Some possible examples of notifications in banking:

·Credit card activation

·Credit card availability notification

·Real-time notifications of ATM withdrawals or other account movements

·Sending verification codes to your customers

·Sending real-time financial transaction alerts